BPO Training Videos
Learn from industry experts and master the essential skills needed for success in the BPO industry. These comprehensive videos cover everything from basic orientation to advanced customer handling techniques.
BPO and Call Center Orientation
Complete introduction to BPO industry and comprehensive call center operations overview for beginners.
BPO Orientation
Essential BPO orientation covering industry standards, protocols, and professional expectations.
Telesales Training
Master essential telesales techniques, customer engagement strategies, and sales conversion methods.
Telesales Advanced
Advanced telesales strategies, complex customer scenarios, and premium service delivery techniques.
Handling Difficult Calls
Learn professional strategies for managing challenging customer calls and resolving conflicts effectively.
Handling Difficult People
Master techniques for dealing with challenging customers and maintaining professionalism under pressure.
What You'll Learn
Communication Skills
Master professional phone etiquette and effective communication techniques.
Customer Service
Learn how to provide exceptional customer service and build strong relationships.
Sales Techniques
Develop effective sales strategies and improve your conversion rates.
Problem Solving
Handle challenging situations and resolve customer issues professionally.